Ends

Frequently Asked Questions

What is the ENDS?

The E-commerce National Delivery Solution (ENDS) is a registration portal for compliant businesses and delivery services to operate during the curfew hours.

Any compliant business/vendor or taxi/motorcycle courier will be able to operate during curfew hours once they have submitted the requisite documents, are verified and receive approval.

How does the ENDS work?

Businesses and couriers are required to complete an application form online to apply for a Curfew Passport demonstrating that they are permitted to operate during curfew hours.

 

Approval for vendors and businesses are done via the Ministry of Local Government, through the respective municipalities.

Drivers are approved by the Ministry of Transport and Mining through the Transport Authority.

Once approval is granted, a unique QR Code will be sent to the e-mail address used in the sign-up process. This code can be stored digitally or printed.

The platform has a directory with links to approved vendors and e-commerce providers that a customer can visit to place orders during curfew hours.

How can I sign-up my business?

  1. Go to:HTTPS://ENDS.GOV.JM/
  2. Locate the “Passport Registration” panel
  3. Click on “Business Sign-Up”
  4. Click on the “Register” button
  5. Fill in the required fields
  6. Submit application
  7. Await an e-mail for the outcome of your application

How can I sign-up as a driver or biker?

  1. Go to HTTPS://END.GOV.JM/
  2. Locate on “Passport Registration “panel
  3. Click on “Driver Sign-up”
  4. Click on the “Register” button
  5. Fill in the required fields
  6. Submit application
  7. Await an e-mail for the outcome of your application

Is there a fee for signing up?

There is no fee to sign-up and register on the ENDS platform.

How do I know that I am approved?

A unique QR Code will be sent to your e-mail address.

Can a driver unattached to a taxi association register?

Yes, once he/she has signed-up and is approved, he/she can download the ‘Get There’ app and access job requests based on his/her location.

Can existing delivery service providers sign-up to ENDS?

Yes, they can go to the registration portal and sign-up their drivers with the required information.

How will the information be stored? And How will I know that it is secure?

Driver and Business signup information is hosted safely on servers at GoJ Data Centre. Customer information for those who are placing orders is not collected by the government, but rather the selected E-commerce and Payment platforms from which the customer orders. These established E-commerce and Payment platforms follow strict security protocols.

On what basis will my business application be rejected?

Your application may be denied if your business documents are not valid for operation, if the documents do not correspond accurately to the business or vendor and if your application has documents outstanding.

Can I sign-up without a bank account?

No.

You must have a bank account to make payments for the products as a customer.

You must have a bank account to receive payment for your products as a vendor or business.

You must have a bank account to receive payment for delivery as a courier provider.

Can I pay the driver for delivery when he arrives at a specified location?

No. All transactions will be conducted online.

Is the driver able to call me for clarity on directions?

Yes, the driver will have access to your contact number.

How do I report receiving the wrong order?

You will log your query in the feedback section for the specific vendor.

How do I report the conduct of a driver?

You will log your query in the feedback section for the company of the specific.

Can I use ENDS at any time of day or is it only available during curfew hours?

Vendors will indicate their respective operating hours. All businesses will cease operations by 12:00 midnight.

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